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Kaiser Permanente Southern California members have completed more than 550,000 e-visits since January, 2020, marking a significant growth in patient utilization of virtual tools and visits.
E-visits provide treatment or clinical triage to members virtually, using symptom-based questionnaires. Kaiser Permanente members can access E-visits via kp.org or the KP mobile app.
Expanding E-visits to Meet Demand: a COVID-19 Silver Lining
Today, KPSC offers e-visits for common symptoms including sore throat, rash, and urinary tract infection. Our e-visit capacity was greatly expanded to meet the need for providing safe, effective care during the COVDI-19 pandemic. New types of e-visits were introduced for COVID-19 concerns, including guidance on antibody testing, limited diagnostic testing, and off work/school notes. This expansion is one of many “silver linings” that resulted when Kaiser Permanente pivoted to meet the challenges posed by the coronavirus surge. 
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This virtual care tool replaces face-to-face appointments and improves the patient experience by providing more 24/7 virtual options, and greater care affordability.
Seven teams across KP – as well as the Ambulatory Care Re-Entry workstream from the “2-6-12: Our Path Forward” initiative – collaborated to build, launch, and expand our e-visit offerings.
As part of the multi-specialty work, sponsored by Ed Ellison, MD, executive medical director, SCPMG, the e-visits team is working with physicians across 11 different specialties to develop several new e-visits, focusing on mental health, women’s health, pediatrics, and much more.
For more information about e-visits, access the physician FAQs here [3], or schedule an e-visit via this link: kp.org/e-visits2 [4].